Delivery Policy

This Delivery Policy describes how PURE AND BURN FZ-LLC manages the handling, shipping, and delivery of orders placed through our online store. By completing a purchase on our website, you agree to the terms outlined below.

Delivery Areas

We currently deliver across the United Arab Emirates. For international deliveries, please contact our customer support team before placing an order to confirm availability and applicable shipping fees.

Delivery Times

We aim to process and dispatch all orders within 1-2 working days of purchase confirmation. Estimated delivery times are:

Dubai and major UAE cities: 1-2 business days
Other Emirates: 3-5 business days

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., courier delays, customs clearance, public holidays).

Delivery Charges

Dubai Deliveries: All delivery are free.
Other Emirates Deliveries: A flat delivery fee may apply.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email or SMS to monitor the progress of your delivery through our courier partner.

Delivery Conditions

Deliveries are made to the address provided at checkout. Please ensure the information is accurate and complete.
If the recipient is unavailable at the time of delivery, our courier service may reschedule or arrange collection at a designated location.
Risk of loss or damage transfers to the customer upon delivery confirmation at the specified address.

Damaged or Incorrect Deliveries

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange an exchange, replacement, or refund according to our ASKING FOR REFUND AND RETURN page.